Shipping policy
Last Updated: August 13, 2026
Thank you for shopping with Sapvote.
This Shipping Policy explains how we process, ship, and deliver orders placed through our official website:
Please review this policy before placing your order.
Business Information
Store Name: Sapvote
Website: https://www.sapvote.com
Customer Support Email: hello@sapvote.com
Customer Support Phone: +1 936-666-3260
Business Address:
20874 Goose Preserve Dr,
Ashburn, VA 20148,
United States
Order Processing Time
All orders are processed within 1–3 business days.
Business Days:
Monday – Saturday, excluding U.S. public holidays.
Order Cut-Off Time:
6:00 PM (CT)
Orders placed after the cut-off time will be processed on the next business day.
During holidays, promotional events, or periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.
Shipping Destination
We currently ship orders within the United States.
At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
Shipping Costs and Delivery Time
We offer Free Standard Shipping on eligible orders within the United States unless otherwise stated at checkout.
Estimated Delivery Time:
Processing Time: 1–3 business days
Shipping Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days
Delivery times are estimates only and are not guaranteed. Shipping times may be affected by weather conditions, carrier operations, holidays, or other circumstances beyond our reasonable control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow 24–72 hours for the tracking information to become available after shipment.
If you have questions regarding your shipment, please contact us at:
Shipping Carriers
Orders may be shipped through trusted shipping carriers and logistics providers selected based on the delivery destination and operational requirements.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Please verify your:
• Full name
• Street address
• Apartment or unit number (if applicable)
• City
• State
• ZIP code
• Phone number
• Email address
If you notice an address error after placing your order, please contact us immediately at hello@sapvote.com.
While we will make every reasonable effort to update your shipping information, changes cannot be guaranteed once an order has entered processing or has been shipped.
Packages returned because of an incorrect or incomplete address may require additional shipping charges for reshipment.
Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but has not been received, we recommend that you:
• Verify the shipping address on your order confirmation
• Check your mailbox, porch, front door, or other delivery locations
• Ask household members, neighbors, or building management
• Contact the shipping carrier using your tracking number
If you still require assistance, please contact us with your order number and tracking information. We will work with the shipping carrier to investigate the shipment and assist you with an appropriate resolution where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the item and its packaging
We will review your request promptly and provide an appropriate solution in accordance with our Refund Policy.
Order Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at hello@sapvote.com.
While we will do our best to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Contact Information
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Store Name: Sapvote
Website: https://www.sapvote.com
Customer Support Email: hello@sapvote.com
Customer Support Phone: +1 936-666-3260
Business Address:
20874 Goose Preserve Dr,
Ashburn, VA 20148,
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CT)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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