Refund policy
Last Updated: August 13, 2026
At Sapvote, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Refund Policy explains how returns, refunds, and exchanges are handled for orders placed through our official website:
30-Day Return Window
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, items must be:
• Unworn and unused
• In their original condition
• With all original tags attached
• In the original packaging (if applicable)
• Accompanied by proof of purchase or your order number
Items that do not meet these requirements may not be accepted for return.
How to Request a Return
To start a return, please contact our customer support team:
Customer Support Email:
Please include:
• Your order number
• The email address used for the purchase
• The reason for your return request
Once your request has been reviewed, we will provide return instructions and the appropriate return address.
Please do not return any items without receiving return instructions from our support team.
Return Method and Shipping Costs
Returns are accepted by mail only.
Please follow the return instructions provided by our customer support team.
Customer Responsibility
Customers are responsible for return shipping costs for standard returns, including:
• Change of mind
• Incorrect size selection
• Incorrect color selection
• Personal preference
Sapvote Responsibility
If you receive a damaged, defective, or incorrect item, we will review the issue and provide an appropriate solution, including a replacement, refund, or other reasonable resolution where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
• Order number
• Description of the issue
• Clear photos of the item and its packaging
We will review your request promptly and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
• Items marked as Final Sale or non-returnable on the product page
• Personalized or custom-made items
• Items that have been worn, washed, altered, damaged, or returned without original tags or packaging
Exchanges
We do not offer direct product exchanges.
If you need a different size, color, or style, we recommend returning the eligible item and placing a new order after your refund has been processed.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 3–7 business days after approval.
Please note that your bank, credit card company, or payment provider may require additional time before the refund appears in your account.
Original Shipping Charges
Original shipping charges are generally non-refundable, unless the return is the result of our error, such as receiving a damaged, defective, or incorrect item.
Restocking Fee
We do not charge a restocking fee for eligible returns.
Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Store Name: Sapvote
Website: https://www.sapvote.com
Customer Support Email: hello@sapvote.com
Customer Support Phone: +1 936-666-3260
Business Address:
20874 Goose Preserve Dr,
Ashburn, VA 20148,
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (CT)
Sunday: Closed
Response Time:
We aim to respond to customer inquiries within 24–48 business hours.
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